Terms and Conditions
Terms & Conditions in short
- By ordering any of our products, you agree to be bound by these terms &conditions.
- By placing an order at Lana Dumitru, you warrant that you are at least 18 years old or have parents permission to buy from us.
- Events outside Lana Dumitru control shall be considered force majeure.
- The price applicable is that set at the date on which you place your order.
- Shipping costs and payment fees are recognised before confirming the purchase.
- Delivery time of products is for Bucharest, Romania. For all other destinations, the courier’s shipping time is also added.
- Our products are made to order and can be also made to measure and personalised. That is why we reserve the right to make these products non-returnable.
- Card information is transmitted over secure SSL encryption and is not stored.
- Please note that local charges may occur.
- Lana Dumitru reserves the right to amend any information without prior notice.
This page contains the terms & conditions. Please read the terms &conditions carefully before ordering any products from us.
You should understand that by ordering any of our products, you agrree to be bound by the terms & conditions.
By placing an order at Lana Dumitru, you warrant that you are at least 18 years old (or have parental permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Lana Dumitru for the sale and supply of any products.
None of these terms & conditions affect your statutory rights. No other bans or changes to the Terms & conditions shall he binding unless agreed in writing by us.
All personal information you provide us with or that we obtain will be handled by LD as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. By accepting the LD Conditions, you agree to the above.
Events outside LD’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that LD is released from LD’s obligations to fulfil contractual agreements. Example of such event are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes, pandemics, confinements, or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control as defined below.
An Event Outside Our Control means any act or event beyond our reasonable control, including
without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
All products remain LD’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parental permission to buy from LD . All transfers conducted through LD. are handled and transacted through third party dedicated gateways to guarantee your protection. All card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
LD reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, LD has the right to cancel the order and refund any amount paid in the best way. LD shall also notify the customer of equivalent replacement products if available.
Can I return a personalised item?
According to the European Union Laws, withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products. Please note that all of our products are made to order and can be also made to measure, hence they are customised and personalised.
If the item you purchased does not fit, we can usually adjust one size up or down. Depending on the adjustment, an extra fee can be asked from the customer. For this adjustment to take effect, the buyer must inform us by email ( Lana@Lanaa.ro) within five days from the day you receive the order about the situation/any wished changes.
Sometimes we can exchange your product for another one. However this is determined on a case by case basis. Should you be dissatisfied with your purchase and wish to exchange it for another one, please email us to Lana@Lanaa.ro within five days from the day you receive the order;
Please note that you are responsible for shipping costs associated with any returns. The product must be returned in the same condition , i.e. intact, undamaged, unused, unaltered and with its original seal, quantity and packaging as it is received.
If the product is visibly damaged during shipment, you must refuse the package upon receipt.
We deliver Products worldwide .
If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are applied when the delivery reaches that destination. These and any additional charges for customs clearance must be borne by the recipient. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the color of the Products. Your Products may vary slightly from those images.
The packaging of the Products may vary from that shown on images on our site.
The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause below for what happens in this event.
Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a dispatch confirmation.
The price of a Product does not include delivery charges. Our delivery charges are calculated at the "checkout" stage of the order process.
All products and elements of the LD shop website, whether they are visual or sonorous, including the underlying technology, are protected by copyright, trademarks or patents. hey are the exclusive property of LD. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
Any hyperlink referring to the site of LD, any link, even tacitly authorized, must be removed if requested by LD.
Thank you so much for supporting our brand! As this is considered a sponsorship, it cannot be refunded. We will make sure all donations will be used for good causes, from Christmas presents for our team to more money invested in research and innovation.
You can use your LD Gift Card to make full, or partial payments within the LD online shop. Your desired amount will be deducted from your card and any remaining balance will be displayed on your receipt. Your gift card is valid for 2 years from the purchase date.
The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.
The LD gift cards can’t be returned.
LD cannot be held liable for LD Gift Cards once activated, which subsequently are lost, stolen, inactivated or damaged. Treat your LD Gift Cards as cash.
Limitation of Liability
Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.
Our right to vary these terms
We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you; or
(b) changes in relevant laws and regulatory requirements
Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
Whenever we revise these Terms in accordance with this clause, we will keep you informed by amending the relevant date at the top of this page.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
• Communicate with you;
- Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
For more info please mail us here: Lana@Lanaa.ro